Privacy

Who We Are

This website is operated by Ultrasclothing, registered in the Netherlands. We are responsible for the processing of your personal data as described in this Privacy Policy. For any privacy-related questions, contact us at info@ultrasclothing.com.

What Data We Collect

When you place an order or interact with our store, we may collect the following personal data:

Name and contact details (email address, phone number)
Delivery and billing address
Payment information (processed securely by our payment provider — we do not store card details)
Order history and purchase behaviour
Device and browsing data via cookies (see Cookie section below)
Email address if you subscribe to our newsletter

Why We Use Your Data

We process your personal data for the following purposes:

Order fulfilment — to process, ship, and communicate about your order
Customer service — to respond to enquiries, complaints, and return requests
Legal obligations — to comply with tax, accounting, and consumer law requirements
Marketing — to send promotional emails if you have opted in (you can unsubscribe at any time)
Analytics & advertising — to understand how our store is used and to show relevant ads (only with your consent)

Legal Basis for Processing

We process your data on the following legal grounds under the GDPR:

Contract performance — processing necessary to fulfil your order
Legal obligation — e.g. retaining invoices for tax purposes
Legitimate interest — improving our store and preventing fraud
Consent — for marketing emails and non-essential cookies

Who We Share Your Data With

We do not sell your personal data. We share it only with trusted third parties necessary to operate our store:

Shopify — our e-commerce platform (data processing agreement in place)
PostNL, DHL, Skynet — shipping carriers (name and address for delivery)
Payment providers — to securely process payments
Meta (Facebook/Instagram) — for advertising purposes, only with your consent
Email marketing provider — if you subscribe to our newsletter

All third-party processors are required to handle your data in accordance with GDPR.

Data Retention

We retain your order data for 7 years to comply with Dutch tax law. Newsletter subscriber data is retained until you unsubscribe. You may request deletion of all other personal data at any time, subject to legal retention obligations.

Cookies

Our store uses cookies to function correctly and to improve your experience. These include:

Essential cookies — required for the shop, cart, and checkout to work
Analytics cookies — to understand how visitors use our site (only with consent)
Marketing cookies — used by Meta Pixel and similar tools to show relevant ads (only with consent)

You can manage your cookie preferences at any time via your browser settings.

Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Right of access — request a copy of the data we hold about you
Right to rectification — request correction of inaccurate data
Right to erasure — request deletion of your data (subject to legal obligations)
Right to restriction — request that we limit how we use your data
Right to data portability — receive your data in a machine-readable format
Right to object — object to processing based on legitimate interest or for direct marketing
Right to withdraw consent — withdraw consent for marketing or cookies at any time

To exercise any of these rights, contact us at info@ultrasclothing.com. We will respond within 30 days. If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.

Contact

For any questions about this Privacy Policy or how we handle your data, contact us at info@ultrasclothing.com.

Last updated: June 2025